RIICOM301E Communicate information

RIICOM301E – Communicate Information

Carroll Training Services (RTO#45753) delivers the nationally recognised RIICOM301E – Communicate Information unit through high‑quality, face‑to‑face training designed to strengthen workplace communication skills across the resources and infrastructure sectors. Our in‑house delivery model ensures training is contextualised to your site, your team, and your operational requirements.

Where can it take your career?

The RIICOM301E – Communicate Information unit is essential for workers who need to communicate clearly, accurately, and safely in operational environments. This unit supports roles across:

  • Civil construction
  • Coal mining
  • Metalliferous mining
  • Drilling and exploration
  • Extractive industries
  • Infrastructure and resource operations

Strong communication skills are critical for safety, productivity, and teamwork — making this unit valuable for workers seeking to advance into supervisory or team‑leading roles.

How is the course delivered?

This course is delivered in‑house, face‑to‑face at your workplace or a nominated training location. Training is contextualised to your site procedures, communication systems, and operational requirements.

  • Delivery Mode: Face‑to‑face, trainer‑led
  • Course Duration: Up to 1 day
  • Study Hours: Typically 4–6 hours, depending on learner experience

Learners must review the CTS Student Handbook, Refund Policy, Complaints and Appeals Policy, and RPL Procedure prior to enrolment.

What will you learn?

This course develops the communication skills required to work safely and effectively in operational environments. Learners will develop the ability to:

  • Access, interpret, and clarify workplace information
  • Communicate using site‑specific systems (verbal, written, digital, radio)
  • Follow workplace communication protocols
  • Complete workplace documentation accurately
  • Communicate hazards, incidents, and operational changes
  • Use communication techniques that support teamwork and safety

How is the course structured?

Assessment is conducted on‑site or through simulated workplace activities, and includes:

  • Practical demonstrations
  • Observation of communication tasks
  • Written or verbal questioning
  • Completion of workplace forms or reports
  • Scenario‑based communication activities

All assessments are competency‑based and aligned with industry and site requirements.

What are the entry requirements?

There are no formal prerequisites for this unit. However, CTS requires that learners:

  • Be 17 to 75 years old
  • Have sufficient English language skills to participate in communication tasks
  • Be physically able to participate in practical activities

What resources are provided?

CTS provides all required learning and assessment materials, including:

Learning & Assessment Suite

  • Learner Guide
  • Assessment Workbook
  • Handouts and communication templates
  • Additional readings as recommended by trainers

Industry & Reference Materials

May include:

  • Workplace communication procedures
  • Site‑specific forms and documentation
  • Radio communication protocols
  • Safety management plans
  • Incident reporting procedures

What do learners need to complete the course?

Learners must have access to:

  • A workplace or simulated environment suitable for communication tasks
  • Any site‑specific communication tools (e.g., radios, tablets, forms)
  • Standard PPE, including:
    • Long‑sleeved shirt
    • Long pants
    • Steel‑capped or closed‑toe safety boots

What are the course fees?

The RIICOM301E – Communicate Information in‑house course is available for $350 per participant, with group pricing available for employers.

Refer to the Fees and Refunds Policy for full details.

Qualification Pathways

Learners who complete this unit may progress to qualifications such as:

  • RII20120 Certificate II in Resources and Infrastructure Work Preparation*
  • RII30120 Certificate III in Surface Extraction Operations
  • RII30820 Certificate III in Civil Construction Plant Operations*
  • RII30920 Certificate III in Civil Construction*

*These qualifications are not offered by Carroll Training Services.

Is Recognition of Prior Learning (RPL) available?

Yes — RPL may be available for experienced workers who can provide sufficient evidence of competency. RPL is assessed in accordance with CTS policies and national standards.